Officer - Student Surveys

City of Bristol
£29,344 to £30,813
05 Dec 2018
05 Jan 2019
Contract Type
Full Time

The Office for Students (OfS) was established by the Higher Education and Research Act in 2017 and became fully operational in April 2018. OfS`s primary aim is to ensure that English higher education is delivering positive outcomes for students - past, present, and future. Our objectives are to ensure that students, from all backgrounds (particularly those from the most disadvantaged backgrounds):

  1. Are supported to access, succeed in, and progress from, higher education
  2. Receive high quality academic experience and their interests are protected while they study or in the event of provider, campus or course closure
  3. Are able to progress into employment or further study, and their qualifications hold their value over time.
  4. Receive value for money


The External Relations directorate leads the OfS`s work on external and internal communications, public affairs and informing students. 

The directorate is responsible for media relations and planning, digital communications, multimedia support, student information and engagement, stakeholder engagement and parliamentary support, publications, events and public information.

The aim of the role `Student Surveys Officer` is to assist project management of all aspects of the NSS programme or the Postgraduate Feedback Survey (and other student surveys). Key responsibilities include;

  • Supporting the annual NSS data release
  • Assisting with implementing improvements to the NSS
  • Leading on discrete survey projects and collaborating with others across OfS, including the DFA (Directorate, Foresight and Analysis),
  • To support the development and management of new survey instruments
  • Supporting any new postgraduate survey.

The role also requires engagement with internal and external stakeholders to manage effective relations with providers and other external organisations and to ensure information on student surveys effectively shared across OfS.

About You

The key person attributes to fulfil this role are: 

  • Excellent understanding of data; 
  • Excellent communication skills - ability to influence and communicate with internal and external stakeholders; 
  • Ability to exercise judgement in working with complex and sensitive information; 
  • Effective stakeholder management; experience of managing social surveys; 
  • Experience of contract management.

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