Air Ticketing Agent

Location
Southampton
Salary
Competitive Salary Dependant on Experience
Posted
13 Nov 2018
Closes
13 Dec 2018
Contract Type
Temporary
Hours
Full Time

To start as soon as possible, the role is temporary until approximately 4th January 2019 but could be extended

Responsibilities

  • Issuance of all airline tickets incorporating groups, allocations, nett, IT, BT, Cat 35 fares as per airline contracts and in addition published fares as necessary
  • Ensuring all deadlines are met regarding ticketing time limits and that tickets are issued according to required dispatch timelines
  • Understanding and correct interpretation of all fare rules to ensure accurate issuance of all tickets to ensure ADMs are minimised
  • Issuance of tickets at the lowest cost in order to maximise revenue
  • Execution of ticketing reports to check for 100% accuracy - examining names, flight schedules and cancellations providing correct data prior to ticketing
  • Providing assistance for all ticketing contract related queries and solving any related issues
  • Recalculate fares and reissue tickets on an ad-hoc basis to meet the ever changing needs of the customer Liaising with internal agents to plan and prioritise issuance of tickets by sailing date
  • Ensuring 100% accuracy to ensure ADMs are minimised
  • Keeping up to date with contract amendments
  • Crisis management with operational hazards such as airline strikes
  • Dealing with the pressure of a busy environment
  • Providing excellent customer service

About You

  • Must have experience in issuing different kinds of tickets – nett/BT/IT/Cat 35/ published fares
  • Fares and ticketing 1&2 qualifications or 2-3 years of experience in a similar role
  • Must have experience & understanding of Amadeus CRS (preferred) or another GDS
  • Outstanding attention to detail
  • Excellent organisational skills with the ability to prioritise and deliver to tight deadlines
  • Self motivated & Ability to work under pressure and use own initiative
  • Excellent written and verbal communication skills
  • Computer literate – Word, Excel and Outlook

Tip: Solent Futures, Solent University’s employability and enterprise service advises that you ensure your CV is the best it can be before you submit it. Look at our online guide or email solent.futures@solent.ac.uk for feedback. You might want to visit us in RM 001 11am – 4pm to get your CV checked and, if you are invited for interview, to arrange for a mock interview.

 

Similar jobs

Similar jobs