CLEAR Volunteer Coordinator
CLEAR exists to serve specific marginalised people groups in the Southampton area in accordance with the ethos of City Life Church. Funding for such work comes from various sources, to fulfil specific targets and for specified durations. In consequence, CLEAR employees require a degree of flexibility to undertake this work, which varies over time. This job description outlines the type of work the post-holder will be required to do and indicates the level at which the work is required. Specific duties will be dependent upon the funding requirements relating to the work being done at any given time and will be communicated by discussion and setting of targets and Key Performance Indicators.
- To administer the entire process of recruitment and retention of volunteers in response to the operational needs of CLEAR, including advertising and promotion of volunteer opportunities, the application, interview and selection process, induction, training and monitoring
- To conduct the recruitment, training and supervision of a team of volunteers to provide the Reception function at CLEAR.
- To comply with the monitoring and evaluation requirements of CLEAR funders, including, case studies, satisfaction surveys, referrals etc.
- To contribute to the development of CLEAR policies and procedures regarding volunteering.
- To promote the aims and ethos of CLEAR in all aspects of the role.
- To comply with health and safety instructions and to take due care of your own health and safety and that of clients and co-workers.
- To follow best practice in all aspects of the role, particularly in regard to equal opportunities and diversity, safeguarding of children and vulnerable adults, and the privacy of personal data.
- Completed English Language education to equivalent of GCSE level
- Experience from team working in a voluntary or office setting
- Experience communicating with diverse groups
- Developed communication skills eg. active listening
- Ability to communicate effectively with diverse groups
- Good computer literacy, eg. use of email, Microsoft Office, and client database systems
- Managing and securing personal client data in line with current best practice (GDPR)
- Ability to manage own workload
- Use of general office equipment eg. phone, photocopier
- Self-motivated and able to motivate volunteers
- Confidence in working with a wide spectrum of people and groups
- Approachable, Diplomatic, Flexible
- Interest in refugee and asylum seeker issues
- Engagement with own Support & Supervision
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