Refugee Integration Worker & Employment Advisor

4 days left

CLEAR Project
Southampton, Hampshire
19 Oct 2018
16 Nov 2018
Contract Type
Part Time

CLEAR exists to serve specific marginalised people groups in the Southampton area in accordance with the ethos of City Life Church. Funding for such work comes from various sources, to fulfil specific targets and for specified durations. In consequence, CLEAR employees require a degree of flexibility to undertake this work, which varies over time. This job description outlines the type of work the post-holder will be required to do and indicates the level at which the work is required. Specific duties will be dependent upon the funding requirements relating to the work being done at any given time and will be communicated by discussion and agreement of targets and Key Performance Indicators.


  • To act as a key member of a small team of CLEAR employees supporting refugees (granted leave to remain in the UK), asylum seekers (seeking permission to remain) and other migrants.
  • To assist asylum seekers with asylum support, and to assist refugees to access housing, benefits, training and employment to which they are entitled. This will include help with communications (eg. form filling, telephoning, emailing) and sometimes accompanying clients to other agencies in the Southampton area.
  • To give employment advice at two sessions each week for clients attending CLEAR’s “walk in provision” service.
  • To use a caseworker approach to support individuals with integral tracking of support offered and progress made.
  • To provide other services such as outreach work, job clubs, etc to ensure that service delivery targets are met and to enhance the client experience.
  • To comply with the monitoring and evaluation requirements of the funder, including, case studies, customer satisfaction surveys, referrals etc.
  • Provide advocacy where necessary and appropriate, and with consent of the client.
  • To liaise with other relevant bodies, e.g. voluntary groups, statutory bodies, churches, landlords etc. in providing support.
  • To support the Advice Services Team Manager in the training of volunteers. This may include supervising volunteers on specific activities.
  • To organise and manage social activities, events and support groups for refugees and asylum seekers, under the direction of the Project Manager or Advice Services Team Manager.
  • To promote the aims and ethos of City Life Church in all aspects of the work.
  • To comply with health and safety instructions and to take due care of your own health and safety and that of clients and co-workers.

About You

  • Completed English Language education to equivalent of GCSE level
  • Experience supporting people into employment, working with the voluntary sector, team working in an office setting, and communicating with diverse groups.
  • Developed communication skills eg. active listening Ability to communicate effectively with diverse groups
  • Good computer literacy, eg. use of email, Microsoft Office, client database systems Ability to manage own workload Use of general office equipment eg. phone, photocopier
  • Self-motivated and able to motivate volunteers Confidence in working with a wide spectrum of people and groups.

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