Business Process Co-ordinator - 1 Year Placement / Internship

£13,747 per anum
06 Sep 2018
17 Sep 2018
BPC - Solent
Full Time

Supporting Norwegian Cruise Line, the innovator in cruise travel with a 52 year history of breaking the boundaries of traditional cruising with a new role. This is a full time internship placement of 12 months duration, to start ASAP in Autumn 2018

Responsible for the documentation of processes, and to simplify and improve work practices, through adopting the Kaizen philosophy of continuous improvement.

Key driver of the 5 S principles – Sort, Straighten, Shine, Standardize and Sustain and develop a good understanding of operations in Passenger Services. 


  • Manage, support and coordinate implementation of sub projects
  • Ensure removal of over processing and over production and defective work practices
  • Plan, develop and implement strategy for process improvement
  • Establish and implement appropriate systems for measuring success of changes introduced
  • Establish, monitor, measure and report achievements and results of adopted changes
  • Liaise with department supervisors/managers to understand all necessary aspects
  • Identify areas where improvements can be gained
  • Enhance internal partnerships to gain trust and full engagement of teams when delivering change
  • Develop and maintain consistent service standards throughout Passenger Services for all international markets
  • Ensure maximum productivity, quality and delivery
  • Deliver accurate work in a timely manner
  • Document procedures, including process maps and update manuals for training
  • Handle System updates & content in Salesforce & Freshdesk Databases
  • Support Head of Passenger Services with automation projects
  • Provide support and training within Operations Departments for pre and post cruise and Air
  • All interns are required to fulfil reception cover for holidays, sickness and lunch times

About You

  • Studying at degree level and looking for sandwich year placement
  • Proficient with Microsoft applications
  • Previous travel or cruise industry experience is a plus
  • Self-motivated team player
  • Ability to work independently and under pressure
  • Dedicated and flexible
  • Strong drive to deliver
  • Good communication skills
  • Exceptional attention to detail
  • Highly organised
  • Experience with a CRS an advantage

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