Graduate Case Handler

Crawley, West Sussex
03 Aug 2018
23 Aug 2018
Contract Type
Graduate, Permanent
Full Time

As a Graduate Case Handler, you will be working in a high-quality team carrying out case reviews for a major financial services provider as part of a Past Business Review related to retirement options.


  • Reviewing customer cases relating to the sale of annuity products
  • Carrying out reviews of verbal and written communication and making an informed judgement
  • Assessing evidence you have collated / obtained from third parties to review cases
  • Recommend and calculate redress for customers who were not treated fairly of fully informed
  • Production of customer letters
  • Working with a wide range of systems to manage data.

This is an exciting opportunity for graduates to work on a project run by Deloitte, a globally recognised brand and one of the “big 4” global consultancy and advisory firms. You will be able to use your existing knowledge and experience to make a difference, as well as advance your career and develop new skills. Other benefits include:

  • A competitive salary, with incremental pay increases and bonuses for top performers
  • A dynamic and encouraging working environment
  • Support throughout your role, including a detailed training and accreditation programme with support from skilled professionals
  • Career development
  • Financial support to obtain the RQD level four diploma in Regulated Financial Planning

About you:

  • Strong communication skills
  • Ability to provide excellent customer service with a strong focus on correct outcomes and the principles of treating customers fairly
  • Ability to adhere to relevant performance standards and work with the team to contribute to project delivery and individual/team targets
  • Excellent analytical and letter writing skills with strong attention to detail
  • Strong IT skills with previous experience using Microsoft Office, in particular Word and Excel
  • Driven to achieve targets and take ownership of workload
  • Excellent organisation and problem-solving skills
  • Experience working within financial services is beneficial but not essential


A minimum 2:2 degree (obtained or predicted grade)


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