Telephone Operations Interviewer

Location
Hampshire
Salary
£16,250 per annum pro rata
Posted
09 May 2018
Closes
20 May 2018
Contract Type
Graduate, Permanent
Hours
Part Time

Would you like a part-time job that fits in with your existing commitments? Do you have a genuine interest in people and like talking to them? If so, this may be just the job for you!

This is an exciting opportunity to interview people from all walks of life over the phone. You would be based at our Titchfield Hampshire site in Telephone Operations for the Social Survey Division. 

ONS Social Survey is responsible for many of the largest social surveys run in the United Kingdom. It produces a series of high profile research and statistical outputs for policy and research purposes to customers across the public and private sectors, academia, the media and the general public. 

 Responsibilities

  • Interview members of the public on the telephone
  • Record information onto a computer
  • There is no cold calling as all households selected to take part in our surveys receive an introductory letter in advance from The Office for National Statistics
  • Available working hours: Monday & Tuesday - 15:00 - 21:00pm, Thursday - 17:00 - 21:00pm, Friday - 16:00 - 20:00pm
  • Annualised contract based on an annual availability of 15 hours minimum and 20 hours maximum per week

About You

  • Excellent communication skills
  • Pleasant and friendly personality
  • Clear speaking voice 
  • Confidence to converse with a wide selection of people
  • Ability to adapt your approach to the different circumstances you will encounter 
  • Ability to persuade reluctant people to agree to be interviewed - we’ll provide training to help you with this 
  • Ability to work independently with minimal supervision 
  • Ability to use a PC, and follow detailed instructions in order to record data accurately
  • Previous experience in a customer service type role or call centre environment is preferred

Benefits 

  • Full training on all aspects of data collection and interviewing skills will be provided
  • Employee Pension Scheme 
  • Free on-site parking (public transport is restricted at this site) 
  • Possibility to work additional hours (after a period of time) 
  • Subsidised gym and exercise class facilities 
  • Career development opportunities in a variety of disciplines (after a qualifying period)

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