Community Support Worker

Recruiter
No Limits
Location
Southampton
Salary
£19,819 – £23,111 pro rata
Posted
09 May 2018
Closes
09 Jun 2018
Contract Type
Permanent
Hours
Part Time

We have an exciting opportunity available within our Community support team for an enthusiastic and motivated individual. You will work as part of a dynamic team providing support to young people around maintaining their tenancies. The role requires for you to work within young people’s homes so a good knowledge of risk assessing is essential. You will support young people to improve their debt management whilst providing a holistic approach to their identified needs and supporting their access to other services.  A sound knowledge of rights, the benefits system, housing and budgeting or a willingness to learn is key to this role.

Responsibilities

  • To hold a case load of children, young people and their families and offer support to meet their identified needs
  • To produce assessments and action plans and review these with young people
  • Offer information and advice to young people in a variety of settings/environments.
  • To represent No Limits at meetings and at community events when required
  • To work with the Manager and Team Leader, to develop No Limits services
  • To assist the Manager and Team Leader in the on-going training, support and supervision, of the current volunteers & students
  • To ensure quality of service and maintain records to the required project standards, maintain client files to a high standard and preserve confidentiality.
  • To keep up to date with issues affecting young people e.g. changes in government policy and local practice.
  • To contribute to the monitoring and development of the service by ensuring that service user’s records are completed and handed in on time, statistical data and financial information is maintained and quality assured.
  • To record hours and expenses accurately and submit in a timely manner.
  • Demonstrate an ongoing commitment to the safeguarding of children, young people and vulnerable adults and ensure all staff and volunteers share this commitment.
  • Demonstrate work practice that encompasses an appreciation and awareness of No Limits policies and procedures and ensure all staff adhere to these practices.
  • To be aware of and demonstrate your responsibility under No Limits Health and Safety Policy, and report hazards to the appropriate person.
  • To act as an advocate for children and young people and refer them on to other relevant agencies and services, as appropriate, to ensure their needs are appropriately met.
  • Provide quality up to date information, advice and support which supports young people’s personal and social development and promotes healthy lifestyles.
  • To promote the involvement of young people in planning, delivery and evaluation of services.
  • Assist the CEO to maintain and develop the services offered by No Limits.
  • To liaise and network with relevant agencies / organisations, ensuring that the needs of young people are met and good practice and/or resources are shared, adding to the development of the service.
  • To attend training and meetings as required and attend and participate in regular supervision.
  • Undertake other duties as required by No Limits.
  • To hold a case load of children, young people and their families and offer support to meet their identified needs
  • Customer Focus: Delivering high levels of customer satisfaction and using customer views for continuous improvement
  • Able to offer support to the volunteer and student staff team and to assist in the day to day management of them.
  • Able to undertake a wide range of outreach work and represent the agency.

About You

  • Professional and technical development: Develops technical and/or professional ability and keeps abreast of development in own areas of expertise including specialist knowledge and organisational awareness
  • Relevant experience and qualifications to do the job
  • Specialist knowledge
  • Owns own development
  • Organisational awareness
  • Experience of working with children and young people on issues such as substance use, education and training, health, housing, welfare benefits, family and relationships, discrimination and justice etc.
  • Demonstrate commitment to the principles and working practice of equal opportunities
  • Experience of offering opportunities to people that are both participative and educative in nature.
  • Experience of working with people with complex needs and challenging behaviour.
  • Able to build trusting relationships with young people, enabling them to develop new skills and make their own informed choices.
  • Able to demonstrate an understanding for the needs for rights based information and advice to be made accessible to young people.
  • Demonstrate a commitment to safeguarding and promoting the welfare of children and young people.
  • Treats customers with respect
  • Gives the customer confidence in what is done/said
  • Inspires customer’s trust
  • Is committed to helping the customers
  • Takes action to improve
  • Ability to help young people complete forms and other written documents accurately.
  • Have IT skills and the ability to produce reports and maintain records effectively.
  • To produce assessments and action plans and review these with young people
  • Knowledge and experience of maintaining effective relationships with other agencies / organisations.
  • Communication: using interpersonal skills to relate confidently with others to understand and be understood
  • Listens actively
  • Questions and summarises
  • Shares information
  • Writes well
  • Delivers information clearly
  • Alters approach to suit the situation
  • Team working: Working with others to deliver added benefits to the team and customers
  • Builds relationships
  • Works collaboratively
  • Behaves fairly
  • Supporting others
  • Demonstrates motivation and shows initiative in work practice.
  • Demonstrate effective organisational skills and good time management skills, including an ability to handle petty cash.
  • Personal effectiveness: Understanding and managing yourself to maximum performance
  • Self-knowledge
  • Self-management
  • Is organised
  • Assertiveness
  • Has drive and energy
  • Demonstrate the ability to work and communicate effectively as part of a large multidisciplinary team.
  • Problem solving: Identifying when a problem needs addressing, thinking clearly and identifying clear, workable and creative solutions
  • Identifies problems and understands keys issues
  • Gathers information
  • Challenges assumptions
  • Generates creative options
  • Reaches decisions

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