Summer Intern – Quality Assurance Project

Southampton, Hampshire
£8.45 per hour
06 Apr 2018
30 Apr 2018
Full Time

As an intern, you will be in a learning role that is structured to provide you with essential hands-on experience delivering a specific project for the council. You will be working alongside experienced colleagues who will supervise your development and you will have a dedicated mentor to provide you with support and guidance throughout your apprenticeship.

The Children and Families Service are pleased to offer a fantastic internship opportunity; working within our Quality Assurance Unit.

The internship will lead on a project to support our aspiration to ‘make children at the centre of everything we do’.

The Children and Families Service is able to identify significant traction in its improvement journey. We want to build on this momentum, supporting our ‘Child-Friendly City’ and ‘Child at the Centre’ aspirations. This was articulated in our annual conversation with Ofsted in February 2018.

The internship project will provide a clear focus on understanding children’s perspectives in this context. This will add value to our strategic and operational development. But, crucially, it provides excellent evidence for scrutiny of the service.

Ofsted are explicit in their new inspection framework that Children and Families departments should be able to outline how their work has impacted upon outcomes for children. This project will provide that evidence, but we will be able to show informed service improvement as a result of the activity – both strategically, but also through the development of our workforce.

The work will align well with existing consultative and co-production activity; which includes the work of the Participation Team and the Bright Spots survey for Looked After Children. The project will not duplicate; focusing on children involved in other areas of the service (Early Help, Child in Need, Child protection). In doing this, we will gain valuable insights around key themes (family support, alternatives to care, experience of intervention planning).


  • Based with the Principal Social Worker’s team in the QA Unit
  • Shadowing / co-working with the Quality Assurance Unit Advanced Practitioners, who lead on practice improvement and support the workforce development offer
  • Create an engagement framework to support consultative activity with young people
  • Undertake qualitative interviews with individuals and groups of young people to identify:
    • How the service has improved outcomes for them
    • The positive aspects of service access and areas for improvement
  • Create an analytical product that will support the service’s business planning and self-evaluation for Ofsted
  • Create a training product which will be used by Quality Assurance Advanced Practitioners to develop staff and improve practice
  • Brief the service leadership team, managers, and practitioners on key findings
  • Engagement with a range of key stakeholders to building an understanding of the key audience from discussion with existing staff
  • Organise and attend meetings
  • Report for duty on time at work and college as detailed by the employer and college
  • Complete daily/weekly attendance records.
  • Undertake any other duties appropriate to the grade of the post as required
  • Team member – Strategy Hub, Integrated Commissioning Unit Team

Financial Management

  • Comply with Council’s financial policies and requirements
  • Identify and propose opportunities for cost savings or cost recovery

Customer Relationship

  • Deliver services in accordance with agreed service standards
  • Monitor and act upon customer feedback to meet or exceed customer satisfaction

Operational Effectiveness and Compliance

  • Carry out the role in accordance with HR policies and practice
  • Undertake continuous improvement to improve the effectiveness of activity and services
  • Comply with all Council Policies in relation to Health and Safety and Information Governance
  • Escalate risks and issues which may impact any aspect of performance or the Council’s reputation

Organisational Capability and Growth

  • Participate in team talks and briefings
  • Carry out tasks in accordance with the Council’s performance management approach
  • Take personal responsibility for personal development including any Continuous Professional Development

About You

  • Ability to understand the needs of the city’s diverse and changing population
  • Ability to implement the Council's Equal Opportunities Policy at a level appropriate to the job
  • Must at all times carry out his/her responsibilities with due regard to the Council's Equal Opportunities Policy
  • Be familiar with the Council's Health and Safety Policy
  • Be aware of and observe any part of the policy related specifically to the duties and responsibilities of the post
  • Be familiar with the Council's Information Governance policies
  • Be able to apply the principles of Data Protection to their role and duties to ensure that Council and client data is collected, held and managed appropriately
  • Able to carry out duties and responsibilities in accordance with all relevant Council and professional codes of practice


  • Weekly supervision would be provided either by the PSW, or one of her Advanced Practitioners
  • Induction activity to orientate you to the work of the QA Unit, the wider service and other key partners (Children’s Participation Team)
  • Induction includes all relevant health and safety, DBS, information governance components
  • Research in Practice registration- an evidence-based practice site, to which the service subscribes
  • Training and briefings (Local Safeguarding Children’s Board workshops, Pulse etc.)

Hours: 37 hours per week

Duration: 12 weeks

Interviews: May 2018

Start date: June/July

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