Summer Intern – Customer Experience and Insight Project

Southampton, Hampshire
£8.45 per hour
06 Apr 2018
30 Apr 2018
Full Time

As an intern, you will be in a learning role that is structured to provide you with essential hands-on experience delivering a specific project for the council. You will be working alongside experienced colleagues who will supervise your development and you will have a dedicated mentor to provide you with support and guidance throughout your apprenticeship.

The main role and responsibility of the intern would be to oversee a citizen science project from start to finish over the time that they work with us. Citizen science is when researchers work together with volunteer members of the public to collect and analyse data relating to a specific topic. For example, the Big Butterfly Count is a well-known citizen science project nationally where the public record the location of butterflies they see. This feeds into a national database looking at butterfly populations and conservation.

More locally at the council, we conducted a Citizen Science Project around two years ago on recycling alongside partners at the University. Members of the public conducted surveys in their local area to seek views on attitudes and barriers to recycling. We are keen to run another citizen science project at the council, either to continue the work on recycling or another topic. This project would be the main focus of work for the intern.

The overall aim of the internship will be to conduct a citizen science project with members of the public. One of the learning points from the last citizen science project we conducted was that it would have been beneficial to have one person dedicated to coordinating activity and keeping the project to timescales. By having a dedicated person to the project we would be able to provide a greater level of support to the volunteers which would help maintain their enthusiasm.

The 12-week internship would, therefore, benefit our team as it would enable a greater focus to be placed on the project and lead to better data collection and results. In addition, the internship would benefit our team as the intern will be able to compile a portfolio of materials and resources that can be used and tailored easily for future citizen science projects.


  • Assist in the planning and project setup
  • Assist in training of members of the public in data collection
  • Support and coordinate members of the public in data collection
  • Be a key contact if they have any problems or questions
  • Compile all data collected
  • Analyse data and interpret results of the citizen science project using a range of quantitative and qualitative methods
  • Produce a final report on the results of the citizen project
  • Engagement with a range of key stakeholders to building an understanding of the key audience from discussion with existing staff
  • Organise and attend meetings
  • Report for duty on time at work and college as detailed by the employer and college
  • Complete daily/weekly attendance records
  • Undertake any other duties appropriate to the grade of the post as required
  • Team member – Growth Hub, Intelligence, insight and Communications Team

Financial Management

  • Comply with Council’s financial policies and requirements
  • Identify and propose opportunities for cost savings or cost recovery

Customer Relationship

  • Deliver services in accordance with agreed service standards
  • Monitor and act upon customer feedback to meet or exceed customer satisfaction

Operational Effectiveness and Compliance

  • Carry out the role in accordance with HR policies and practice
  • Undertake continuous improvement to improve the effectiveness of activity and services
  • Comply with all Council Policies in relation to Health and Safety and Information Governance
  • Escalate risks and issues which may impact any aspect of performance or the Council’s reputation

Organisational Capability and Growth

  • Participate in team talks and briefings
  • Carry out tasks in accordance with the Council’s performance management approach
  • Take personal responsibility for personal development including any Continuous Professional Development

About You

  • Ability to understand the needs of the city’s diverse and changing population
  • Ability to implement the Council's Equal Opportunities Policy at a level appropriate to the job
  • Must at all times carry out his/her responsibilities with due regard to the Council's Equal Opportunities Policy
  • Be familiar with the Council's Health and Safety Policy
  • Be aware of and observe any part of the policy related specifically to the duties and responsibilities of the post
  • Be familiar with the Council's Information Governance policies
  • Be able to apply the principles of Data Protection to their role and duties to ensure that Council and client data is collected, held and managed appropriately
  • Able to carry out duties and responsibilities in accordance with all relevant Council and professional codes of practice

Hours: 37 hours per week

Duration: 12 weeks

Interviews: May 2018

Start date: June/July

Similar jobs

Similar jobs