Business Process Co-ordinator Placement

Southampton, Hampshire
£13,747 per anum
03 Apr 2018
03 May 2018
BPC - Solent
Full Time

Supporting Norwegian Cruise Line, the innovator in cruise travel with a 52 year history of breaking the boundaries of traditional cruising with a new role.

Responsible for the documentation of processes, and to simplify and improve work practices, through adopting the Kaizen philosophy of continuous improvement.

Key driver of the 5 S principles – Sort, Straighten, Shine, Standardize and Sustain and develop a good understanding of operations in Passenger Services. 


  • Manage, support and coordinate implementation of sub projects
  • Ensure removal of over processing and over production and defective work practices
  • Plan, develop and implement strategy for process improvement
  • Establish and implement appropriate systems for measuring success of changes introduced
  • Establish, monitor, measure and report achievements and results of adopted changes
  • Liaise with department supervisors/managers to understand all necessary aspects
  • Identify areas where improvements can be gained
  • Enhance internal partnerships to gain trust and full engagement of teams when delivering change
  • Develop and maintain consistent service standards throughout Passenger Services for all international markets
  • Ensure maximum productivity, quality and delivery
  • Deliver accurate work in a timely manner
  • Document procedures, including process maps and update manuals for training
  • Handle System updates & content in Salesforce & Freshdesk Databases
  • Support Head of Passenger Services with automation projects
  • Provide support and training within Operations Departments for pre and post cruise and Air
  • All interns are required to fulfil reception cover for holidays, sickness and lunch times

About You

  • Studying at degree level and looking for sandwich year placement
  • Proficient with Microsoft applications
  • Previous travel or cruise industry experience is a plus
  • Self-motivated team player
  • Ability to work independently and under pressure
  • Dedicated and flexible
  • Strong drive to deliver
  • Good communication skills
  • Exceptional attention to detail
  • Highly organised
  • Experience with a CRS an advantage

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