IT Admin Assistant

Recruiter
JR Personnel
Location
Leicestershire
Salary
£16,000
Posted
07 Feb 2018
Closes
07 Mar 2018
Contract Type
Permanent
Hours
Full Time

JR Personnel are an employment agency acting on behalf of a client looking for an IT Administration Assistant.

 

Responsibilities

  • Answer general user inquiries and provide face to face and over the phone support
  • Produce multiple reports on a daily, monthly and annual basis
  • Liaise with third parties to identify and resolve issues (software, hardware, network etc.)
  • Be responsible for keeping and maintaining an internal asset register
  • Work alongside the Head of IT to create, produce and provide monthly cyber security training
  • Provide general hardware maintenance and support (Printers, PC's, MFD's etc.)
  • Review malicious links and attachments on incoming emails as flagged by our software
  • Travel to remote sites when required to maintain equipment, update software etc.
  • Keep a log of all reported system issues and produce reports based off this log
  • Create simplistic, easy to follow user guides as and when required
  • Review and log suspected attempts at phishing as reported by users
  • Work with other departments to create, maintain and support system generated letters