Business Coordinator

£24,400.64 per annum
05 Feb 2018
25 Feb 2018
Contract Type
Full Time

The H2O Project encompasses several Social Enterprise Businesses running from The Booth Centre Lifehouse in Southampton. The role will be to manage the Business activities and staff, implement and manage a lifeskills programme within the centre and work alongside the management team for the Booth Centre Lifehouse.

This is a unique opportunity to work alongside residents of the centre to help them to develop their work and lifeskills in order to move into employment as well as independent living. 

Within Homelessness Services at The Salvation Army there are five key
pillars on which we build all of our services and which form Key Result Areas
in all of our roles. These are:

  • Mission
  • Quality
  • Competence
  • Cost
  • Business Development


  • Manage the existing business
  • Develop and innovate the programme of training available to ensure we are offering the best opportunities
  • Take a lead role in a specialist area
  • Work within a specialist programme and/or team to plan and deliver a high quality support service
  • Promote client choice and control
  • Ensure clients learn new skills, make positive life choices and achieve the best possible outcomes
  • Manage all aspects and programmes associated with the Social Enterprise business activities
  • Promote and develop Social Enterprise activities within the centre and local community
  • Ensure there is a client focused approach to the programme, including service development and future planning
  • Develop, deliver and manage a Lifeskills programme within the Booth Centre
  • Adopt an integrated approach across the service to utilise all resources available e.g. facilities, staff, community groups etc.
  • Liaise with external agencies to establish training/volunteering/work placement and employment opportunities
  • Ensure clients are empowered to access these opportunities
  • Work to identify barriers to client’s gaining employment
  • Seek to address these barriers creatively with the support of the management team
  • Manage the programme within budget as agreed
  • Complete regular performance and annual performance reviews of project staff
  • Complete weekly administration tasks associated with staff management and business activities
  • This is a challenging environment often working with individuals who need a lot of encouragement and motivation
  • You may find yourself as plan B,C,D and E

About You

  • Passionate and driven
  • Business minded
  • Compassionate to those we work alongside
  • Level 3 NVQ qualification or equivalent in a related field or be willing to work towards it
  • Knowledge of the benefit system and an understanding of supported housing funding streams and reporting requirements
  • Knowledge of legislation relating to Health and Safety and safeguarding of clients and staff
  • Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
  • Specialist knowledge and expertise appropriate to the role (Business Management) is desirable
  • Motivation towards supporting vulnerable clients to achieve focused and positive life outcomes
  • Ability to work in busy environment
  • Solution focused
  • Good time management skills
  • Demonstrate ability to prioritise and make decisions under pressure
  • Improve standards by demonstrating own initiative towards problem solving which help benefit colleagues and clients
  • Good verbal and written communication skills 
  • Good team working skills
  • Good people management skills 
  • Proficient in range of IT Packages including Microsoft 
  • Contribute to the creation and maintenance of a culture of continuous improvement within the service
  • Evidence of commitment to continuous professional development 
  • Experience of working with vulnerable clients in programme area associated with specialism is desirable
  • Experience of conducting risk assessments, devising Person Centred Support Plans and facilitation methods to promote client engagement and successful outcomes is desirable
  • Experience of delivering a client focused service which undertakes holistic support needs, risk assessments and identifies appropriate support is desirable
  • Experience of programme development 
  • Experience of preparing statistical reports, managing tenure requirements and client debt (personal payments and statutory debt) as part of budget plans
  • Able to work within the Christian ethos of The Salvation Army
  • Able to work shifts during unsociable hours, weekend work – flexible approach to hours worked where required

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