German Speaking Hospitality Consultant

1 day left

Recruiter
Euro London
Location
London
Salary
£19,000 per annum
Posted
23 Jan 2018
Closes
20 Feb 2018
Contract Type
Permanent
Hours
Full Time

This is a great opportunity for a German speaker with experience within the travel or hospitality industry. In this role, you will have the opportunity to develop a career in the high-end hospitality industry from a client service perspective.

This role is with a worldwide hotel corporation looking for a consultant to join their customer service team. You will be working shifts between 8am - 7pm (Monday - Friday). You will be the first point of contact for customers that are looking forward to the best holidays of their lives!

Responsibilities

  • Look after customer enquiries through phone and emails, ensuring that the best service is delivered according to the Service Level Agreement.
  • Take any opportunity to upsell, maximising the company's revenue.
  • Understand and inform clients on company's terms of condition and cancelation policies.
  • Insure that all complaints are handled in the appropriate way according to the company's policies taking record of any information given by the client and report to a superior.

About You

  • Fluency in both written and spoken German and English.
  • Education or/and experience related to the hospitality industry (hotels, travel agencies)
  • Previous customer service experience
  • Basic Knowledge of using OPERA or PROTEL PMS (Desirable)
  • Given the nature of the role candidates must have excellent command of both German and English (both written and oral).

Benefits

  • Childcare Vouchers
  • Season Ticket Loans
  • Volunteer Service Leave (VSL)
  • Discounted Cinema Vouchers
  • Reduced Accommodation Rates
  • Gym Flex Memberships
  • Eye Care Vouchers
  • Private Medical Insurance (PMI)
  • Healthcare and Dental Plans
  • Life Assurance
  • Cycle to Work Scheme
  • And many more

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