FM Helpdesk Administrator

1 day left

Eden Brown Built Environment
£21,000 per annum
23 Jan 2018
20 Feb 2018
Contract Type
Full Time

A local authority organisation is looking to recruit a Facilities Management Help-desk Administrator to work on site in Ormskirk.
This position will be offered on an initial 3 month contract, however there is a strong chance this could progress to a permanent position

The ideal candidate will have previous experience in a similar position and preferably experience on a CAFM system. You will need to be customer focused and an excellent communicator.

  • Providing 1st line FM maintenance queries
  • Assign job to Maintenance staff as appropriate
  • Liaise with Management with regards to the maintenance.
  • Liaising with both internal and external contacts
  • Providing a world class customer service over the telephone
  • Establishing the customers needs by asking effective questions
  • Logging all information accurately on the CAFM system
  • Dealing with queries and complaints

About You

  • Previous experience of delivering exceptional customer service
  • Experience of working in a customer facing environment/helpdesk is essential
  • Ability to problem solve and take ownership of each customer query
  • Excellent communication skills and a passion for customer service

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