Retail Sales Associate

Warner Bros.
Leavesden, Watford
Competitive Salary Based on Experience
17 Jan 2018
17 Feb 2018
Contract Type
Graduate, Permanent, Temporary
Full Time


  • Provide each visitor to the tour with an optimum level of customer service
  • Ensure the retail store meets sales targets
  • Maintain visual standards
  • Support effective stock management
  • Ensure our sales targets are achieved by fully maximising all sales opportunities
  • Interact with customers and ensure their needs are identified and met with the use of skilled questioning and listening techniques
  • Keep up-to-date on product knowledge
  • Be able to confidently discuss the features and benefits of our merchandise with customers
  • Participate in daily briefings with the team
  • Be aware of all activity within the department and the business
  • Adhere to all H&S policies and procedures to ensure a safe environment for all visitors and staff
  • Carry out any reasonable tasks at the request of the Retail Management Team
  • Perform housekeeping duties on a daily basis ensuring strict standards are maintained
  • Ensure that stock is replenished and visually merchandised in accordance with company guidelines
  • Ensure the store is visually merchandised to the highest standard with all scheme, graphics and equipment being used correctly and in accordance with guidelines and agreed standards
  • Avoid stock loss by remaining vigilant on the shop floor and establishing contact with all customers
  • Ensure all requested administration procedures are performed including till reconciliation and cash control
  • Support and assist on all stock counts
  • We have a range of roles available, working up to 40 hours a week across a variety of shifts
  • Roles within the retail team will include working on our tills, interacting with customers and replenishing our shelves - all Sales Associates will need to work across all these functions at different times
  • Participate in cover of the Studios Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members

About You

  • Educated to (or working towards) a minimum of ‘A’ level standard or equivalent vocational qualification
  • Experience of having worked in a retail or sales environment where high emphasis is placed on service, product presentation and commercial management
  • Experience of handling cash would be advantageous
  • Selling skills - proactively seeks out opportunities to increase sales
  • Highest levels of customer service
  • Effective, confident communication with visitors and colleagues
  • Works as part of a team with a flexible approach
  • Responsibility for handling cash
  • Good PC skills
  • Because of the adaptive nature of this role flexibility is required to suit the needs of the business

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