Investment Services Administrator

Competitive Salary Dependent on Experience
08 Jan 2018
18 Jan 2018
Contract Type
Graduate, Permanent
Full Time

Old Mutual Wealth is a leading wealth management business in the UK and internationally, helping to create prosperity for the generations of today and tomorrow.

It has an adviser and customer offering spanning:

  • Financial advice delivered by the Intrinsic network in the UK and AAM Advisory in Singapore
  • Platform based wealth management and protection products delivered by Old Mutual Wealth in the UK and Old Mutual International globally
  • Asset management solutions delivered by Old Mutual Global Investors
  • Discretionary investment management delivered by Quilter Cheviot.

Old Mutual Wealth oversees £123.5 billion in customer investments (as at 31 December 2016).

Old Mutual Wealth is part of Old Mutual plc a FTSE 100 group that provides life assurance, asset management, banking and general insurance. Old Mutual is trusted by more than 19.4 million customers across the world and has a total of £394.9 billion of assets under management (as at 31 December 2016).


  • The Investment Services department provides a first class Fund Administration service to Old Mutual Wealth UK Business Units and other Old Mutual Wealth Group Customers.
  • The department currently operates 7 Fund platforms with Funds Under Management of approximately £127.3bn (as at 30 Jun 2017)
  • The job holder will be working as part of a team and will have responsibility which may include control of day to day administration processes, risk management, query resolution, staff support, continual improvement and maintenance of customer and supplier relationships.
  • The job holder will be expected to act in line with departmental and corporate procedures, policies and service standards.
  • Technical competence in all aspects of own function and appreciation of other Investment and Client Services Functions.
  • To include an awareness of Industry best practice in own function and a comprehension of current industry initiatives.
  • Take ownership for the delivery of operational processes in accordance with the agreed procedures and service standards. Demonstrating an awareness of cross function and customer impacts.
  • Contributing to query resolution for own function, being accountable for service provided and timely communication. 
  • Competent in the use of Investment and Corporate systems relevant to own role and awareness of all Old Mutual Wealth Investment systems and contingency practices.
  • Good understanding of Risk Management Framework (RMF) within functional area and detailed knowledge of control points or mechanisms, supporting the department’s commitment to a strong 1st line of defence.
  • Demonstrating awareness of FCA regulations relating to Investment Services functions. (e.g. Training & Competence) 
  • Contributing to the escalation of issues and risk events, developing recommendations to mitigate risk.
  • Understanding of team’s exceptional and contingency practices, assisting with regular reviews to ensure no compromise to standards.
  • Contributing to root cause analysis work to establish trends, identify process 2 improvement ideas and mitigate risk. 
  • Supporting the OMW customer principles by escalating any issues identified through day-to-day work which might result in customer detriment or treating customers unfairly.
  • Ensure local adherence to TCF principles through the application of the department TCF policy and related procedures.
  • Responsible for undertaking corporate training packages to ensure own knowledge is up to date with reference to anti-money laundering, Financial Crime rules, FCI etc. Ensuring all reporting is completed in line with company guidelines.
  • Understanding the teams Business Continuity (BCP) plans, corporate levels of disaster and critical staff.
  • Supporting own team in testing or during an incident.
  • Supporting, training and coaching staff members across the department.
  • Taking responsibility for maintaining training material.
  • Responsible for providing overviews to colleagues or external parties as requested by line manager.
  • Effective prioritisation of own workload to optimise service standards.
  • Demonstrating an understanding of customers’ needs and expected team service as defined within service level agreements.
  • Knowledge of team KPI’s and service standards.
  • Able to report on team’s monthly service and delivering action plans for recommended service improvements, giving consideration to cross team impacts.
  • Understanding of Old Mutual Wealth’s Vision and appreciation of departmental goals.
  • Champion and embrace a culture of customer service excellence and continuous improvement.
  • Take responsibility for own personal development, actively identifying new areas of learning via newly gained knowledge and skills on the job.
  • Leading development discussions with line manager.
  • You may, from time to time, be required to undertake other activities of a similar nature in other teams or departments that fall within your capabilities as requested by your line manager.
  • Demonstrating an awareness of and adherence to relevant Risk and Control processes associated with an Investment Services department.
  • FCA TCF guidelines considered for all decision making, ensuring the business remains TCF compliant
  • Client Money regulations understood, processes & controls support adherence to regulation and mitigate risk of breach

About You

  • The job holder is expected to conduct the role in line with OM Wealth’s values and competencies.
  • Some examples of expected behaviours are listed below, although this list in not exclusive.
  • Act with integrity, due skill, care and diligence
  • Ensure customer outcomes are the focus of our business and we are respected by regulators
  • Collaborate with peers across the Organisation
  • Share openly and be transparent
  • Adopt a responsible approach
  • Maintain our entrepreneurial culture Strive for continuous improvement
  • Lead by example
  • Demonstrate an ability to innovate
  • 5 GCSE’s Grade C or above to include Math and English and/or NVQ Level 1 – or equivalent
  • Educated to degree level (Desirable)
  • IAQ qualified or part qualified or CF1 (or equivalent industry qualification). (Desirable)
  • Knowledge of MS Office products, in particular MS Excel.
  • Excellent communication skills
  • Understanding of FCA Regulatory impacts and reporting requirements.
  • Aptitude for, and experience of, solving complex numerical problems.
  • Previous investment services experience within a financial services environment. (Desirable)
  • Awareness of processes within Investment Services. (Desirable)

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