Business / Process Improvement Analyst
Amigo Loans is one of the UK’s most successful and innovative lenders. We have delivered staggering financial performance, a customer focused product and an award-winning employee experience. Amigo is a guarantor loan company with a simple idea - if your friends trust you, so will we.
We are looking for a Business / Process Improvement Analyst to join our highly skilled Measure and improve (MI) Team. We are constantly looking for new ways to improve our processes, product and customer experience. A challenging and varied role.
- In this role you'll pro-actively go out to the business to find our inefficiencies and report back your findings.
- You will be dedicated to ensuring that we are maximising our opportunities.
- Find areas where we can improve as a business.
- Investigate and research our systems, communications, agent/customer behaviour, processes - aiming to identify inefficiencies and waste.
- Work with the wider Product Team and department stakeholders to tackle the issues you've identified.
- Measure the impact of the implemented changes.
- Understand all of our business metrics and targets, identifying any holes and making sure they are fit for purpose.
- Attention to detail.
- Curiosity. You'll need to think like a journalist and act like a business owner. Impossible is a word you’re not familiar with.
- An inquisitive nature, a passion to deliver results and a desire to work with a high level of autonomy in a fast paced entrepreneurial environment.
- £3K Development Budget.
- Business Performance Bonus.
- Health Care Scheme.
- Contributory Pension.
- Free Gym Membership.
- Google Style Offices including a Fantastic Subsidised Café.
- iPhone 7.
- In House Massage therapist.
- Free yoga class.
- Hair Stylist.
- Additional days holiday each year and Birthdays Off.
- Free VIP tickets to Bestival, Camp Bestival and Common People.
- For all staff with over one year’s service: Use of Tesla Model X & BMW i3 electric vehicles, properties in Amsterdam, Dordogne, Shoreditch and a beach hut in Mudeford.
- Based in Bournemouth.