Claims Handling Administrator
Our client is an international law firm in Central Bristol with a great reputation, modern outlook and high regard for staff training and development. The Claims Handling team handles professional indemnity schemes on behalf of leading insurers, acting under delegated authority levels. This role offers great progression prospects within the legal environment.
The desire is to build the team and proactively expand the scope of its fixed fee work across claims handling schemes and books of defendant professional indemnity work, by obtaining new business and contracts, whilst also consolidating and strengthening the relationships with their existing clients.
Claims Handling is a unique team which works closely with the legal teams and clients to provide an outsourced managed claims service. Working with a team leader and paralegals, you will be responsible for completing administrative tasks which are vital for excellent service and efficient delivery of our service.
- File opening, closing and all associated processes
- Conflict checking
- System set up and data input
- Producing claims prints and extracting relevant data reports
- Management of a centralised mailbox
- General administrative support for the team
- Updating case management systems
- Updating finance logs
- Dealing with invoices
- Booking travel tickets and accommodation for the team.
- Compliance with all internal and external SLAs
- Executing your tasks reliably, consistently, efficiently. Deliver work on time and in accordance with agreed objectives and client SLAs, keeping paralegals and managers updated on progress. Alert them in plenty of time if you anticipate problems meeting deadlines.
- Be clear as to your own workload and responsibilities, and develop the ability to assess accurately the time needed to perform tasks. Be adaptable and willing to re-prioritise tasks when something unexpected comes up.
- Be organised and able to multi-task. Pay attention to detail and take pride in accurate work. Think ahead and alert people to issues they may not have considered.
- Ensure that relevant data and MI is collected and recorded accurately, kept up to date and reported appropriately (e.g. via excel spread sheets and bordereaux).
- Be able to explain how things are done properly, and why they are done this way. Know what standard is required for any given job or client, and develop an understanding of the work of the lawyers from whom your work comes.
- Demonstrate behaviours that reflect common values, such as integrity, openness, respect, friendliness, professionalism, teamwork and energy.
- Maintain a positive attitude - be approachable, helpful, responsive and enthusiastic. Be flexible and ready to pitch in, especially when the team is under pressure. Play your part in any lunchtime or holiday cover requirements.
- Be known for your reliability, dependability and coolness under pressure.
- Work constructively with others to address issues; welcome suggestions from others and be open to change.
- Work with people in other departments (e.g. Reprographics, DPD) where required to get the job done well. Be willing to share your knowledge and expertise with others.
- Participate fully in team discussions and training and provide support to new joiners to help them develop too.
- Take responsibility for your own development: identify relevant training opportunities, attend the training that is made available to you, and apply your learning on the job. Ask questions and demonstrate your willingness to learn, seeking advice when you are unsure how to proceed.
- This is a fast-moving area of the firm. Approach change as an opportunity to learn rather than an inconvenience. Encourage others through the change process too.
- Prepare thoroughly for your annual reviews; engage in discussion and work with your supervisor to define objectives. Identify personal development goals and monitor your progress, obtaining regular feedback from your supervisor (and your peers, where and when appropriate) to help you. Set yourself high personal standards.
- Seek advice and feedback from colleagues as appropriate. Respond positively to feedback, taking care not to be defensive. Assess and evaluate the feedback, asking for help if necessary, and act on the outcome. Provide constructive feedback on others, when invited, to assist with their development.
- Keen attention to detail
- Organised and efficient
- Interested in process and technology
- Commercially aware, with a good grasp of what clients want and how they fit into the process
- A confident person, with strong written and verbal communication skills
- Hardworking, enthusiastic and motivated, needing little supervision
- Commitment - willingness to turn a hand to whatever tasks are needed to meet the team's aims
- Ability to deal with difficult or demanding situations
- Self-starting and able to self-manage effectively
- Previous experience of data entry
- Strong customer service, telephone and client facing skills
- Previous experience of working in a law firm / professional services business (Desirable)
- Involvement in process design / improvement projects (Desirable)
- Experience of case management systems (Desirable)
- Extensive knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook)
- Demonstration of working under process