Japanese Social Media Associate

Recruiter
Ann Pettengell
Location
Cambridge
Salary
£11.06 per hour
Posted
13 Sep 2017
Closes
11 Oct 2017
Contract Type
Permanent
Hours
Full Time

Ann Pettengell Recruitment is actively looking for Customer Service Advisors to work with Spotify. If you are able to demonstrate excellent customer service skills and would like to work for one of the most renowned music streaming services in the world, then we would like to hear from you! Providing world-class support to customers when using our client's social channels, your duties include helping the company increase acquisitions, activations and retention through social media.

This role would suit creative, adaptable, articulate individuals, able to use great writing & decision-making skills to help customers, manage problems and find ways to go above and beyond. Ideally looking for someone who sees through the eyes of the customer and can collaborate positively within a fast changing environment.

Responsibilities

  • Provide support and guidance to customers and creators who contact our client on various social channels, such as Twitter, Facebook, online forum etc.
  • Road manage small projects
  • Collaborate with your social leaders to improve the support experience for customers and creators
  • Work as part of the team to ensure a positive and professional environment
  • Always be thinking of new social media opportunities
  • Perform additional duties as required

About You

  • Excellent written English and Japanese
  • Experience of working in a customer-centric environment that offers World-class service
  • Able to work positively in a fast-paced, ever-changing environment
  • Ability to multitask and have excellent organisational skills
  • Highly creative with a great sense of humour!
  • Previous experience working in a technical company or the entertainment subscription industry is a plus
  • Bachelor's degree or equivalent experience a plus

Benefits

  • Gaining experience within an internationally renowned entertainment company
  • Opportunities for progression
  • Free food and beverages available in the workplace
  • Relaxing areas in the workplace
  • Social events on a regular basis
  • Casual dress code and quiet environment
  • Welcoming and warm environment