Specialist Support Worker: Complex Needs

Location
Southampton
Salary
£24,040.04 per annum
Posted
11 Sep 2017
Closes
11 Oct 2017
Contract Type
Permanent
Hours
Full Time

The Booth Centre is a residential Lifehouse accommodating up to 46 homeless vulnerable adults. The role of the Specialist Support Worker with The Salvation Army is critical to providing an enhanced level of service for our vulnerable clients. As a highly competent Specialist Support Worker you will be responsible for taking a lead role in a specialist area, or working within a specialist programme and/or team to plan and deliver a high quality support service, which promotes client choice and control and ensures clients learn new skills, make positive life choices and achieve the best possible outcomes.

Responsibilities

  • Lead the service on its approaches and support of clients with complex needs
  • Work alongside and advise support workers in order for clients to get the specialist support they need
  • Manage realtionships with local drug, alcohol and mental health teams as well as the Gateway
  • Promote client choice and control at all times by working within a personalised and client-directed support service as necessary and as part of the service delivery model.
  • Work in line with all relevant legislation and guidelines to protect clients, colleagues, staff and visitors from any mistreatment, accident or injury. This will include, amongst others, aspects relating to diversity, inclusion, equality and health and safety. 
  • Carry out any client checks, planning and risk assessments as required.
  • Ensure service development in the specialised area is in partnership with clients and in line with both Territorial and local strategy and make appropriate recommendations for improvements to the Service Manager/Programme Co-ordinator.
  • Liaise with Programme Co-ordinator and Service Manager and any funding body or team in the preparation of case reports and statistical reports, whilst maintaining all relevant records including monitoring post support progress. 
  • Promote implement and ensure compliance with the Salvation Army’s Equality and Diversity policy.
  • Stay up to date with and work within regulations, policy, procedures and best practice in all fields relevant to their work.
  • Be passionate and driven with the ability to lead programme delivery in specialist areas in line with the challenges of working within the voluntary sector.
  • Attend agreed appropriate internal and external networks, forums and meetings in the specialist area.
  • Be proactive in maximising outcomes which will demonstrate quality and effectiveness in all aspects of the programme.
  • Work with the management team to demonstrate development of service delivery in line with organisational and legislative requirements, including the ISO 9001 Quality Management System as applicable to your work activity.
  • Carry out any client checks, planning and risk assessments as required.
  • Regularly update on your specialised area of responsibility, providing recommendations for ongoing service improvement.
  • Take a lead in service development in the specialised area including supporting other staff in their area of work.
  • Ensure client consultation is included and integral in service development initiatives in the specialised area.
  • Take a lead in complex cases in the specialist area or where specialist knowledge and expertise is required.
  • Work as part of a specialist team to deliver a specific programme of support.
  • Where appropriate, complete and review client assessments including risk assessments, within contractual timeframes and ensure person centred and outcome focused support plans are created in accordance with Salvation Army Policy.
  • Conduct regular client support plan reviews within contractual timeframes and ensure clients are meeting their identified goals in accordance with Salvation Army policy.
  • Design and deliver a range of in-house support provision which clients can opt into thereby promoting individual choice and designed to achieve successful outcomes for clients.
  • Effectively signpost clients to external providers where their identified support needs cannot be met through in-house provision.
  • Adopt a multi-agency approach to supporting clients including co-ordinating case conferences, involving other support providers in assessments and reviews and ensuring
    effective outcomes for clients.
  • Use motivational interviewing as one of a broad range of approaches to working with people in order to achieve change and help clients maximise their potential.
  • Work with, delegate to and coordinate the work of Assistant Support Workers with clients, ensuring the actions within support plans and other activities around the support of clients are addressed in a timely, professional and appropriate manner.
  • Ensure good communication with Assistant Support Workers, volunteers and other staff working with clients so they are aware of and involved in addressing the needs of clients
    as defined by their support plans.
  • Proactively pursue own personal development of specialist area, ensuring you are fully up to date with current good practice, legislation, service delivery and policy in the field, including maintaining an awareness of practice and professional qualifications in the specialist area.
  • Play an active role in supervision and appraisal with manager.
  • Develop competences in decision making, IT, communication, case management, motivation, listening, and delegation of work and interpersonal skills.
  • Support and develop Support / Assistant Support Workers in their professional development and their work with clients clients. This includes training, mentoring and monitoring of interventions with clients.
  • Support and develop volunteers, this may include on the job training, mentoring and day to day monitoring of allocated tasks.
  • Regularly update on your specialised area of responsibility, providing recommendations for ongoing service improvement.
  • Through the support planning process ensure that Tenure requirements are met, maintained, monitored and updated.
  •  

About You

  • Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
  • Values of integrity and accountability within working practice
  • Ability to manage own work load and case load and ability to take the lead at meetings with external agencies.
  • Ensure service development in the specialised area is in partnership with clients and in line with both Territorial and local strategy and make appropriate recommendations for
    improvements to the Service Manager/Programme Co-ordinator.
  • Attend agreed appropriate internal and external networks, forums and meetings in the specialist area.
  • Through the support planning process ensure client benefits are maximised and personal payments are made as part of a budget plan.
  • Work as part of the overall service team to ensure the most effective use of financial and other resources.
  • The Specialist Support Worker may function as part of the management/duty management rota as and when required.
  • The Specialist Support Worker will complete any other duties as could be reasonably expected of someone in the fulfilment of this role.

About You

  • Level 3 qualification in a related field or willingness to work towards it.
  • Knowledge of the benefits system and an understanding of
    supported housing funding streams and reporting requirements
  • Legislation relating to Health and Safety and safeguarding of
    clients and staff.
  • Knowledge of the main support needs which are commonly
    faced by homeless and vulnerable clients
  • Specialist knowledge and expertise appropriate to the role
  • Motivation towards supporting vulnerable clients to achieve
    focused and positive life outcomes
  • Ability to work in busy environment; be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure.
  • Improve standards by demonstrating own initiative towards
    problem solving which help benefit colleagues and clients.
  • Good verbal and written communication skills
  • Good team working skills
  • Good people management skills
  • Proficient in a range of IT Packages including Microsoft
  • Contribute to the creation and maintenance of a culture of
    continuous improvement within the service.
  • Evidence of commitment to continuous professional
    development
  • Understand a personal value base which is in line with core
    values and the organisation
  • Experience of working with vulnerable clients in programme
    area associated with the specialism
  • Conducting risk assessments; develop Person Centre Support
    Plans and facilitation methods to promote client engagement
    and successful outcomes.
  • Delivering a client focused service which undertakes holistic support needs, risk assessments and identifies appropriate support. (Desirable)
  • Experience of programme development (Desirable)
  • Preparing statistical reports, recording outcomes, managing
    tenure requirements and client debt (personal payments and
    statutory debt) as part of budget plans
  • Demonstrate values of integrity and accountability within
    working practice
  • Able to work within the Christian ethos of The Salvation Army
  • Work shifts, unsociable hours, and weekend work – flexible
    approach to hours worked as required.

Benefits

  • 25 days annual leave and 8 public holidays (pro rata); a defined contribution pension scheme; child care vouchers; opportunities for further training