Graduate Customer Support Advisor

Recruiter
Location
Ashford
Salary
£15,000 per annum
Posted
31 Aug 2017
Closes
01 Oct 2017
Contract Type
Permanent
Hours
Full Time

Join a business that embraces innovation, gives you the scope to seize every opportunity and will help get you where you want to go! Life at Advanced begins in an unprecedented environment with a role that matters, taking you on a fast paced journey of discovery, however big that might be.

We’re one of the UK’s largest and fastest growing software companies. True partnership is the defining thing that makes us different from the competition. We pride ourselves on delivering focused software solutions for public sector, enterprise commercial and health and care organisations that simplify complex business challenges and deliver immediate value.

Responsibilities

  • Answering all inbound support requests for the Advanced health and care products
  • Processing customer demographic information and log support requests
  • Providing a single point of contact for all customer support requests
  • Troubleshooting and resolving basic queries, aiming for a resolution using the tools available
  • Providing exceptional customer service and take on board product training
  • Advising customers on technical aspects of the product and environment where it is installed, best practice methods for maintenance and restoration

About You

  • Have a passion for helping people and solving problems
  • Have a focused attitude, and a determination to succeed
  • Hold an interest in working in IT/technology
  • Demonstrate strong verbal and written communication skills
  • Be able to prioritise and multi-task
  • Demonstrate the ability to be patient and polite when under pressure
  • Be willing to learn more about quality customer service, and working in a technology environment

Benefits

  • 25 days annual holiday
  • Learning environment working along experts in the latest technologies
  • Specialised focus on training and development
  • Fantastic career progression opportunities