Customer Care Assistant - West Quay

Recruiter
Location
Southampton
Salary
£7.60 per hour
Posted
31 Aug 2017
Closes
01 Oct 2017
Contract Type
Permanent
Hours
Part Time

Responsibilities

  • As a Customer Care Assistant, think of yourself as the face of your restaurant.
  • In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas.
  • Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere.
  • It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. 
  • You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.
  • Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

About You

  • You’ll need to be confident in approaching and dealing with diverse groups of people.
  • Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
  • Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of service as well as cleanliness.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.
  • Finally, your appearance should be smart and clean.