Hospitality Manager

Recruiter
Cordant People
Location
Blackpool
Salary
£17,000 per annum
Posted
06 Aug 2017
Closes
03 Sep 2017
Contract Type
Permanent
Hours
Full Time

My client, a modern 4-star hotel in Blackpool is looking for a Breakfast Manager. This is a permanent position where the candidate will be looking after and coordinating the entire operation of the restaurant breakfast & lunch service in the hotel.

Responsibilities

  • To coordinate the entire operation of the restaurant breakfast & lunch service with support from the Early Supervisors.
  • To adhere to and maintain a high standard of personal appearance and cleanliness.
  • To deliver excellence in customer service, maximising profits and exploiting opportunities for business growth.
  • Planning, organising and directing team members to ensure the highest degree of service and guest satisfaction.
  • To have and maintain a high standard of product knowledge with regards to the restaurant and menus.
  • To check on guest satisfaction and respond to guest queries/complaints immediately and to ensure they are dealt with to the satisfaction of the customer while adhering the complaints procedure.
  • To ensure operational systems and procedures are being followed and adhered to.
  • To ensure high standards of personal appearance and cleanliness are maintained by all team members.
  • Assist in the receiving and storing of stock and maintain appropriate stock levels necessary for the efficient operation of the department under the direction from your Manager.
  • To communicate effectively with colleagues and work as part of a team ensuring you project a professional image at all times.
  • To assist in the training and development of the breakfast team under the direction of your Food & Beverage Manager.
  • To have and maintain a high standard of knowledge of the hotel services including special promotions and offers.
  • To have a clear understanding of the micros system ensuring that any issues are raised and dealt with effectively and efficiently.
  • To ensure all maintenance issues observed and reported are passed on to the maintenance team.
  • To ensure workplace surroundings areas are maintained to high standards of cleanliness at all times.
  • To have a general knowledge and understand of the Opera PMS.
  • Carry out daily checks of the departmental rota to ensure that the department is appropriately staffed with accordance to business demands.
  • To attend regular departmental meetings.
  • To adhere to all company Health and Safety regulations, policies and procedures.
  • To ensure that the company's policies, procedures and reporting systems are adhered to.
  • To provide a high standard of customer service, by ensuring every customer is treated in a friendly and helpful manner and that all customer enquiries are dealt with in a positive way.
  • To evaluate and monitor staff performance to ensure that required standards are met.
  • To ensure that cash and security procedures are adhered to.
  • To ensure all necessary information is documented accurately
  • To maintain confidentiality where appropriate.
  • Liaise with Heads of Departments and Managers to ensure that lines of communication are open and used.
  • To carry out any other duties and responsibilities as defined by your manager based on the changing needs of the business.
  • In the event that any part of this job description shall conflict with the terms and conditions of your contract for services then the contract shall prevail.