IT Technician

3 days left

£15,000 - £20,000 per annum dependent on experience
25 Jul 2017
25 Aug 2017
Contract Type
Full Time

The company is expanding and has a vacancy for a bright IT Technician. We are looking for an intelligent and self-motivated individual to work with the support teams ensuring that all customers receive a high quality, reliable and secure service.

About You

  • A desire to impress colleagues and customers
  • Using initiative to deliver impressive results
  • Eagerness to learn and develop tech skills
  • Flexibility, team spirit and adaptability
  • Excellent communication skills
  • Friendly, confident, smart and personable
  • Enthusiastic, tenacious and hard working
  • You must thrive on a challenge and have the experience and ability to work to deadlines
  • IT hardware knowledge is desirable but not essential
  • Some Windows Server experience (Active Directory and Group Policy) is desirable but not essential
  • Experience of working with/building computers
  • Natural affinity for technology
  • A logical approach to troubleshooting problems
  • Ability to work independently and within a team


  • The role involves working as part of a small team and as an individual to support school staff on routine and ad hoc visits including helping and advising on issues, repairing machines or troubleshooting faults with wireless systems.
  • Whilst this role primarily focuses on providing support, there will be wide exposure to all activities undertaken by Harrap ICT and also project/R&D based work.
  • The job will involve travelling directly from home to various locations acoss Hampshire, plus regular visits to head office in Winchester.
  • A full driving license is essential and use of own car would be preferred but is not essential.
  • You will report to the Support and Operations Managers. Taking ownership of issues, tracking calls and communicating with customers and colleagues is the key to being successful in this role.
  • There will be opportunity for advancement for the right candidate.
  • Visiting schools and working through tickets
  • Fixing computers and issues on-site and in our workshop
  • Managing and tracking support issues effectively and communicating progress to customers
  • Working with team members to meet deadlines
  • Using initiative to learn and be up-to-date with the latest technologies
  • Our standard week is 37.5 hours to fit around customer requirements, with 30 minutes of daily breaks.