Volunteer Evening Receptionist

Southampton | Winchester
Unpaid Opportunity
01 Mar 2017
01 Apr 2018
Contract Type
Permanent, Temporary, Voluntary
Part Time

We are looking for friendly and discreet volunteers to join the teams at our Relate offices either in St Mary Street, Southampton or City Road, Winchester.


  • The role involves meeting and greeting our clients as they arrive for counselling and sometimes some simple administrative tasks.
  • To provide reception cover whilst acknowledging the sensitivity and confidentiality required as the first point of contact for Relate clients. 
  • To provide reception cover on the premises when counselling is taking place.
  • To meet and greet clients arriving at the Centre in a warm and appropriate manner.
  • To check scheduled appointments and tick off when the client(s) arrive.
  • To respond to reasonable requests from the counsellors to help with their client appointments and to support them in any way needed.      
  • To report any unusual events to the Appointments Secretary as soon as possible  by recording in the Receptionists’ Day Book.
  • To be responsible, with Centre staff and Counsellors, for the standard security and safety procedures.
  • To conduct any conversations in a discreet way and to maintain absolute confidentiality regarding the clients attending the Centre.
  • We ask our volunteers to cover one or two evenings per month.
  • Volunteers are valued members of our team and help us to keep our costs to a minimum so that we can provide our services to a wider range of clients than would be otherwise possible.
  • Working hours: Our volunteers usually cover reception one or two times per month but any extra days are very welcome!
    Timings are, typically, Wednesdays 5.30pm - 9.00pm and Thursdays 5.45pm - 9.15pm.

About You

  • Volunteers must be over 18 but no experience is necessary and training is provided.
  • Please note if you are a student holding a Tier 4 VISA it is a condition of your Visa that if you are studying for a degree level qualification (NQF6 or above) you are restricted to working 20 hours per week in term time, across all employment you undertake. It is your responsibility to inform any employer of all employment you undertake, including how many hours you work.
  • It is a criminal offence for students to breach their visa conditions, and anyone found doing so by UK Visas and Immigration is likely to have their permission to stay in the UK curtailed.


  • There is no salary but we will reimburse local travel expenses.
  • This is a great way to help us to support local families whilst gaining useful work experience with a well know national charity.
  • We are always happy to provide references to future employers.

Please note, if you are a holder of a Tier 4 visa you will have certain conditions and working restrictions attached to your visa. Generally, students studying towards a degree level qualification (NQF6) or above are restricted to a maximum of 20 hours work per week during term time, which is reduced to 10 hours per week for students studying below degree level. Please check your visa for more details. It is a criminal offence to breach the conditions of your visa, and anyone found doing so by UK Visas and Immigration is likely to have their permission to stay in the UK cancelled.

Please note this opportunity is unpaid and it is for students who undertake compulsory placements as part of their course. Southampton Solent University does not endorse unpaid opportunities outside of the curriculum. However, should you decide to take on this position you need to consider your financial situation and consider how you would support yourself for the duration of the experience. With overseas placements or internships it is worth noting that some companies may charge additional fees and should be thoroughly researched before committing. If you have any questions about this opportunity please contact employers@solent.ac.uk .

Southampton Solent University has a limited funding scheme to support students on unpaid work experience or placement opportunities@ https://portal.solent.ac.uk/support/finance/student-funding/unpaid-placement-work-experience-grant.aspx

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