A position is available for the post of Administrator (to cover maternity leave) to join a small team at the NIHR INVOLVE Coordinating Centre based at Wessex Institute, Chilworth.
The NIHR INVOLVE Coordinating Centre is funded by the National Institute for Health Research (NIHR) to advance public involvement, engagement and participation in NHS, public health and social care research. INVOLVE is nationally and internationally recognised as a leading organisation in public involvement in research.
- To apply a good working knowledge of departmental administrative systems to answer queries and resolve problems from colleagues and external customers.
- Make accurate and effective use of computerised office systems to create and revise documents, recording all customer interactions and producing routine reports
- To contact other departments or external customers to source and exchange information and resources.
- To contribute to the development of administrative systems, carrying out administrative processes and following control processes to ensure accuracy and timeliness.
- To analyse, manipulate and interpret complex information in order to compile detailed summary reports.
- To provide effective and efficient administrative/secretarial support to senior colleague(s), including the co-ordination of diaries, arranging and servicing meetings, filtering enquiries, travel arrangements, drafting and preparation of agendas/documentation and event support.
- To process invoices orders, expenses and fees making effective use of University financial administrative processes as required.
- To monitor and take responsibility for small scale resources (publications) including stock taking & re-ordering.
- Undertaking delegated tasks to support the Knowledge and Communications Manager to maintain the website & systems content and structures including Winston
- Any other duties as allocated by senior staff following consultation with the post holders line manager.
- Skill level equivalent to achievement of NVQ2, GCSE or City and Guilds (must include English and maths).
- Previous work experience within an administrative support role.
- Able to demonstrate a sufficient knowledge of work systems, equipment processes and standard IT packages.
- Able to demonstrate a good knowledge of the role and its context.
- Ability to produce clear, accurate and concise written documentation.
- Ability to work well with minimum supervision and prioritise own workload
- Experience of planning & organising accessible events for members of the public.
- Able to independently solve a range of problems by responding to varying circumstances, whilst working within standard procedures.
- Able to contribute to team efficiency through sharing information and constructively supporting others.
- Ability to adapt well to change and service improvements.
- Ability to check the work of others ensuring required service standards and deadlines are met.
- Experience of providing advice on administrative procedures to colleagues and external customers.
- Able to demonstrate own duties to other colleagues as required.
- Able to seek and clarify details
- Able to take ownership and pride in their work
- Willingness to learn and develop knowledge
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