Operations & Reporting Administrator - Placement/Intern

£13,747 per annum
12 Feb 2018
28 Feb 2018
ORA - Solent
Full Time

This role will support various departments within Passenger Services and give the applicant a good overview of the Operations within Norwegian Cruise Line. The candidate must have excellent written and verbal communication skills.

A very busy and challenging role, the ability to be a team player is vital.The role has diverse responsibilities that require flexibility and attention to detail


  • Execute daily and weekly reports to ensure all booking requirements and procedures are maintained.
  • Analyse SLA adherence, provide commentary and recommendations on performance within Operations.
  • Managing passenger requests e.g. – Medical Forms and Special Requests.
  • Handling Itinerary Change communications and processes across all European offices.
  • Assist with day-to-day operational tasks within the department, supporting the team in offices across all international markets.
  • Assist with coordinating and reporting of Itinerary changes and fees incurred.
  • Responsible for processing written correspondence in ‘Salesforce’ for action in Guest Relations and Helpdesk.
  • Daily review of Cases, & distribution within multi-lingual team.
  • Handling Lost property requests with Miami Headquarters, our worldwide fleet and returning goods to the passenger across international markets.
  • Invoice reconciliation liaising with Finance to ensure Financial records are accurate.
  • Weekly Air BSP reconciliation for payment to Airlines and credit card reconciliation for sundry debtors.
  • Responsible for coordinating relief cover for reception and carrying out duties on reception for holidays, sickness and lunch breaks.
  • Perform other job related functions as assigned.
  • Emails to be answered within 24 hours of receipt.
  • Ensuring queries are dealt with in required service standards.
  • Accuracy is critical.

About You

  • A good eye for detail is required for all aspects of the role.
  • Ability to organize and prioritize work.
  • Excellent written and verbal communication skills.
  • Must be tenacious with the ability to work on their own, or as part of a team.
  • A strong team player that is used to using their own initiative.
  • An excellent communicator with the ability to influence key individuals in order that they get the information they require.
  • A proactive forward planner, who thinks in terms of solutions.
  • Excellent time management skills with a strong drive to deliver.
  • Possess exceptional Customer Service skills with a strong desire to work in a Customer Service role.
  • Must be solution focused and able to use initiative to problem solve.
  • Must be able to remain calm and patient under pressure and to tight deadlines
  • Able to remain confident and assertive
  • Positive and enthusiastic approach with a dedicated and flexible attitude.
  • Self-motivated.
  • Highly organised with the ability to prioritise, whilst paying strong attention to detail.
  • Must be a Strong and Clear Communicator with an excellent telephone manner
  • IT literate – Word and Excel.

We are conducting the Assessment Day with the selected candidates on 15th March 2018 in Southampton, so please keep the day free. 

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