Development Manager

£25,000 - £28,500 per annum
12 Feb 2018
12 Mar 2018
Contract Type
Full Time

BASS Ltd is embarking upon an expansion plan to grow our partnerships Learn to Swim sites in across the UK. We are seeking a unique individual to progress in our dynamic and fast-paced team. This is a programming and performance role based in South East of England and one that requires a passionate manager to support and deliver an aggressive growth plan focusing on exceptional customer service at all times.


  • Supporting in the roll out of Becky Adlington SwimStars programme nationwide
  • Manage programme metrics and KPI’s to ensure they are excelled and expansion goals are achieved on schedule and within budget
  • Work alongside the Business Development Manager to ensure the operational effectiveness of the NC programme to deliver the highest quality customer journey possible
  • Manage a team of Regional Coordinators on a daily basis
  • Support coordinators in the recruitment of new Learn To Swim teachers and venues in line with the programme expansion plan
  • Manage key relationships with the venue managers and other relevant organisations to maximise the potential and operational excellence of the programme
  • Work with the company’s marketing executive to ensure maximum benefit of all campaigns and share innovative ideas continually
  • Managing a portfolio of venues
  • Dealing with client focused campaigns
  • Liaise with swim teachers to enhance customer journey
  • Manage the delivery of in house and external CPD training
  • Delivering presentations to centre team members and managers to ensure communication and information for both BASS customers and TF team members is current
  • Completing administrative work as required.
  • Providing a high level of customer service at all times
  • Problem solving
  • Updating information using in house system
  • Project managing any improvements on the product
  • Act as brand guardian for key accounts
  • Manage stock and distribution and upkeep of teacher, parent, coordinator and swimmer packs
  • NB. Although this list contains the main duties expected it is not to be considered to be exhaustive.

About You

  • We are looking for an enthusiastic, confident, self-starter who has knowledge of the SwimStars programme and the ability to inspire and deliver exceptional results.
  • You are passionate about sport and the way in which physical activity can change people’s lives. Most importantly, you are focused and driven to deliver on time and within budget without ever compromising the Becky Adlington SwimStars experience. 
  • You are a natural leader, a person who leads by example and demonstrates good judgement at all times. You will be Swim England Level 2 qualified.
  • Good spoken and written communication skills
  • Strong presentation and negotiation skills
  • Confidence, tact and a persuasive manner
  • Good organisational and time management skills
  • Good 'people skills', for working with a range of colleagues and clients
  • The ability to lead and motivate a team
  • A willingness to work long hours, often under pressure
  • A professional manner
  • Good business sense and the ability to work to budgets
  • Ability to present reports to management team
  • Understand the customer journey from end to end
  • Experience of managing key accounts
  • Business retention experience
  • Ability to maximise opportunities to grow and develop ongoing accounts
  • Represent the organisation professionally at various meetings
  • Experience of producing management information and reports
  • Proven track record of generating revenue and key account managing
  • Previous experience of working to set company targets and understanding the financials around them
  • Ensuring a world class standard of customer service is delivered at all times.
  • Self-motivated and able to work without supervision
  • Creative thinker
  • Passionate about grassroots sports
  • Involvement and interest in sport
  • Excellent communication skills both written and verbal
  • Ability to build and maintain effective working relationships with a wide range of people and organisations
  • Experience of delivering training and upskilling team members
  • Full UK Driving License, Flexible approach to work and hours needed

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