Business Process Co-ordinator - Placement / Internship

Location
Southampton, Hampshire
Salary
£13,747 per anum
Posted
09 Feb 2018
Closes
28 Feb 2018
Ref
BPC - Solent
Hours
Full Time

Supporting Norwegian Cruise Line, the innovator in cruise travel with a 52 year history of breaking the boundaries of traditional cruising with a new role.

Responsible for the documentation of processes, and to simplify and improve work practices, through adopting the Kaizen philosophy of continuous improvement.

Key driver of the 5 S principles – Sort, Straighten, Shine, Standardize and Sustain and develop a good understanding of operations in Passenger Services. 

Responsibilities

  • Manage, support and coordinate implementation of sub projects to ensure removal of over processing and over production and defective work practices.
  • Plan, develop and implement strategy for process improvement, establish and implement appropriate systems for measuring success of changes introduced.
  • Establish, monitor, measure and report achievements and results of adopted changes.
  • Liaise with department supervisors/managers to understand all necessary aspects and identify areas where improvements can be gained.
  • Enhance internal partnerships to gain trust and full engagement of teams when delivering change. 
  • Develop and maintain consistent service standards throughout Passenger Services for all international markets to ensure maximum productivity, quality and delivery.
  • Deliver accurate work in a timely manner.
  • Document procedures, including process maps and update manuals for training.
  • Handle System updates & content in Salesforce & Freshdesk Databases.
  • Support Head of Passenger Services with automation projects.
  • Provide support and training within Operations Departments for pre and post cruise and Air.
  • All interns are required to fulfil reception cover for holidays, sickness and lunch times.

About You

  • Candidate will be studying degree and looking for sandwich year placement.
  • Proficient with Microsoft applications.
  • Previous travel or cruise industry experience, a plus.
  • A self-motivated team player with the ability to work independently and under pressure.
  • Dedicated and flexible with a strong drive to deliver.
  • Good communication skills.
  • Exceptional attention to detail and highly organised.
  • Experience with a CRS an advantage.

We are conducting the Assessment Day with the selected candidates on 15th March 2018 in Southampton, so please keep the day free. 

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