Leisure Assistant

Everyone Active
25 Jan 2018
25 Feb 2018
Contract Type
Graduate, Permanent
Full Time


  • Participate in the supervision of wet and dry activities
  • Assist in the provision of a quality service to the customer
  • Ensure that quality standards are maintained throughout the Centre
  • Undertake general supervision of customers and their activities
  • Ensure that all centre rules are observed and to take action where appropriate
  • Ensure the Health and Safety procedures are observed throughout the centre
  • Report any risks, serious incidents and injuries to staff or customers to the Assistant Manager
  • Follow the Normal Operating Procedures and carry out any action as detailed in the Emergency Action Plan
  • Carry out first aid as necessary
  • Undertake cleaning duties
  • Set up and dismantle equipment as required
  • Lifeguard the pool in accordance with the rota arrangements when on poolside
  • Carry out rescues and life-saving techniques as necessary
  • Report abnormal pool conditions to the Assistant Manager on duty, i.e. colour and clarity of the water, odour etc. 
  • Assist customers and ensure customers enjoy a quality experience while at the centre
  • Undertake coaching, instruction as required
  • Will be required to aid with the setting up of sports equipment which may involve some manual handling
    May be required to take deliveries, which may involve some manual handling
  • Any other duties commensurate with the grade and falling within the scope of the post, as requested by Management
  • Work on a shift basis - working week days, evenings and weekends
  • Wear a uniform at all times whilst on duty
  • Provide cover for colleagues from time to time
  • Undergo regular training
  • Work at any of the Leisure Centres
  • Duties may change over time and you will be expected to co-operate where such changes are reasonable

About You 

  • RLSS National Pool Lifeguard Qualification (NPLQ) or equivalent or the ability to achieve within the first 6 months of employment
  • NVQ Level 2 or equivalent or the ability to achieve within the first 12 months of employment
  • Current First Aid Certificate or the ability to achieve within the first 6 months of employment
  • Awareness of current Health and Safety legislation
  • Excellent customer care skills
  • Experience of working in a customer focused environment
  • Ability to demonstrate a strong commitment to teamwork
  • Good verbal communication skills
  • Relevant coaching qualifications is desirable
  • Good written communication skills is desirable
  • Knowledge of business IT applications (e.g. word processing/spreadsheets) is desirable