Investment Services Administrator

Old Mutual Wealth is a leading wealth management business in the UK and internationally, helping to create prosperity for the generations of today and tomorrow.

It has an adviser and customer offering spanning:

• Financial advice delivered by the Intrinsic network in the UK and AAM Advisory in Singapore
• Platform based wealth management and protection products delivered by Old Mutual Wealth in the UK and Old Mutual International globally
• Asset management solutions delivered by Old Mutual Global Investors
• Discretionary investment management delivered by Quilter Cheviot.

Old Mutual Wealth oversees £123.5 billion in customer investments (as at 31 December 2016).

Old Mutual Wealth is part of Old Mutual plc a FTSE 100 group that provides life assurance, asset management, banking and general insurance. Old Mutual is trusted by more than 19.4 million customers across the world and has a total of £394.9 billion of assets under management (as at 31 December 2016).

Responsibilities

• The Investment Services department provides a first class Fund Administration service to Old Mutual Wealth UK Business Units and other Old Mutual Wealth Group Customers.
• The department currently operates 7 Fund platforms with Funds Under Management of approximately £127.3bn (as at 30 Jun 2017)
• The job holder will be working as part of a team and will have responsibility which may include control of day to day administration processes, risk management, query resolution, staff support, continual improvement and maintenance of customer and supplier relationships.
• The job holder will be expected to act in line with departmental and corporate procedures, policies and service standards.
• Technical competence in all aspects of own function and appreciation of other Investment and Client Services Functions.
• To include an awareness of Industry best practice in own function and a comprehension of current industry initiatives.
• Take ownership for the delivery of operational processes in accordance with the agreed procedures and service standards. Demonstrating an awareness of cross function and customer impacts.
• Contributing to query resolution for own function, being accountable for service provided and timely communication. 
• Competent in the use of Investment and Corporate systems relevant to own role and awareness of all Old Mutual Wealth Investment systems and contingency practices.
• Good understanding of Risk Management Framework (RMF) within functional area and detailed knowledge of control points or mechanisms, supporting the department’s commitment to a strong 1st line of defence.
• Demonstrating awareness of FCA regulations relating to Investment Services functions. (e.g. Training & Competence) 
• Contributing to the escalation of issues and risk events, developing recommendations to mitigate risk.
• Understanding of team’s exceptional and contingency practices, assisting with regular reviews to ensure no compromise to standards.
• Contributing to root cause analysis work to establish trends, identify process 2 improvement ideas and mitigate risk. 
• Supporting the OMW customer principles by escalating any issues identified through day-to-day work which might result in customer detriment or treating customers unfairly.
• Ensure local adherence to TCF principles through the application of the department TCF policy and related procedures.
• Responsible for undertaking corporate training packages to ensure own knowledge is up to date with reference to anti-money laundering, Financial Crime rules, FCI etc. Ensuring all reporting is completed in line with company guidelines.
• Understanding the teams Business Continuity (BCP) plans, corporate levels of disaster and critical staff.
• Supporting own team in testing or during an incident.
• Supporting, training and coaching staff members across the department.
• Taking responsibility for maintaining training material.
• Responsible for providing overviews to colleagues or external parties as requested by line manager.
• Effective prioritisation of own workload to optimise service standards.
• Demonstrating an understanding of customers’ needs and expected team service as defined within service level agreements.
• Knowledge of team KPI’s and service standards.
• Able to report on team’s monthly service and delivering action plans for recommended service improvements, giving consideration to cross team impacts.
• Understanding of Old Mutual Wealth’s Vision and appreciation of departmental goals.
• Champion and embrace a culture of customer service excellence and continuous improvement.
• Take responsibility for own personal development, actively identifying new areas of learning via newly gained knowledge and skills on the job.
• Leading development discussions with line manager.
• You may, from time to time, be required to undertake other activities of a similar nature in other teams or departments that fall within your capabilities as requested by your line manager.
• Demonstrating an awareness of and adherence to relevant Risk and Control processes associated with an Investment Services department.
• FCA TCF guidelines considered for all decision making, ensuring the business remains TCF compliant
• Client Money regulations understood, processes & controls support adherence to regulation and mitigate risk of breach

About You

• The job holder is expected to conduct the role in line with OM Wealth’s values and competencies.
• Some examples of expected behaviours are listed below, although this list in not exclusive.
• Act with integrity, due skill, care and diligence
• Ensure customer outcomes are the focus of our business and we are respected by regulators
• Collaborate with peers across the Organisation
• Share openly and be transparent
• Adopt a responsible approach
• Maintain our entrepreneurial culture Strive for continuous improvement
• Lead by example
• Demonstrate an ability to innovate
• 5 GCSE’s Grade C or above to include Math and English and/or NVQ Level 1 – or equivalent
• Educated to degree level (Desirable)
• IAQ qualified or part qualified or CF1 (or equivalent industry qualification). (Desirable)
• Knowledge of MS Office products, in particular MS Excel.
• Excellent communication skills
• Understanding of FCA Regulatory impacts and reporting requirements.
• Aptitude for, and experience of, solving complex numerical problems.
• Previous investment services experience within a financial services environment. (Desirable)
• Awareness of processes within Investment Services. (Desirable)