Reservations Agent - English & German Speaker
Norwegian Cruise Line is the innovator in cruise travel. We’re creating something new in the hospitality industry by giving each and every guest that cruises with us the most incredible experience, and some fabulous memories to take home with them. We’re an established brand that is growing fast to expand our young fleet of 15 ships based in Europe , North America, South America and now the Far East and Australia.
The Reservations role is key to driving sales as the front face of our direct sales to guests. The team build strong relationships with our German guests on the phones and consistently exceed their expectations by delivering an exceptional customer experience on each call to help them get booked on a Norwegian cruise. Their knowledge of our product is unparalleled and this team make sure that each guest benefits from our service.
Our Reservations Team enjoy a varied role and take in-bound calls to assist our guests and travel agents to book our cruises and match their individual requirements to book the right holiday for them.
- Achieve and exceed business goals and objectives by converting enquiries from both Travel Agents and Direct Guests
- Match individual customers’ needs to the right holiday for them
- Resolve Travel Agent and Guest queries promptly via incoming calls
- Respond to all incoming email, faxes and written correspondence in a timely manner
- Up-selling on stateroom accommodation
- Deliver an exceptional level of Customer Service at all times
- Fluency in English and German (written and spoken) is essential
- Excellent communication skills
- Strong attention to detail
- Able to work as part of a team
- Keep calm under pressure
- Exceptional customer service skills
- Strong computer literacy skills and office based experience
- A background in sales would be an asset in this role or previous experience in a call centre
- UK Working Visa or an EU National Passport in order to apply for this role