Telephone Researcher

The survey period will start in mid-January and will end in the beginning of March. Work will take place in the evening, 6:00 to 8:00pm, Monday to Thursday. Each student will normally get two-three shifts per week. In addition to the salary, there will be other incentives such as vouchers and other regular prizes for the best performing students. What will be the principle duties and responsibilities for the student?

• To telephone graduates who left Southampton Solent University to ascertain details of their current situation (i.e. whether they are employed, studying or undertaking any other activities.)

• To ensure that all fields on the questionnaire are completed clearly and concisely, as these form part of an essential audit trail.

• To draw on own experiences of Higher Education to assist in engaging the graduates in conversation in order to ensure all details are obtained and to promote further sources of support where appropriate.

• To obtain sufficient valid information to complete a detailed questionnaire which forms part of an official statistical return.

• To refer issues or messages arising from telephone discussions to the Destinations Survey Supervisor.

Essential skills:

• Excellent Spoken English

• Excellent telephone manner

• Effective communication skills

• Ability to record information clearly and concisely

• Interpersonal skills; friendly and diplomatic

• Team Working skills

• Reliability and responsibility

Desirable skills:

• Any other European languages

• Telephone customer service or sales work

• Able to demonstrate a positive approach to student life at Southampton Solent University

Location: Southampton, Hampshire

Salary: £7.90 per hour

Posted: 21/11/2017

Closes: 04/12/2017

Contract Type: Jobs on campus

Hours: Part Time, Flexible

About Campus Jobs

Campus Jobs is the University’s student recruitment service for opportunities on campus. There are a great variety of jobs, from administration to manual work, in the library, helping at events, in finance, marketing and media resources.

Please note, if you are a holder of a Tier 4 visa you will have certain conditions and working restrictions attached to your visa. Generally, students studying towards a degree level qualification (NQF6) or above are restricted to a maximum of 20 hours work per week during term time, which is reduced to 10 hours per week for students studying below degree level. Please check your visa for more details. It is a criminal offence to breach the conditions of your visa, and anyone found doing so by UK Visas and Immigration is likely to have their permission to stay in the UK cancelled.

If you are already working elsewhere at the time of starting a Campus Job, please notify your line manager and email immediately.

For more information about working on campus please look on the Solent Portal.