Student IT Help Desk Assistant

Working with the Learning Technology Advisors in the Library the Help Desk assistant role will involve supporting students and staff in using library computing facilities and Solent Online Leaning. An excellent opportunity to get paid work experience on campus


• Answering face to face and telephone queries

• Resolving basic IT and computing issues such as connecting to WiFi or printing

• Supporting students in accessing Solent Online Leaning and uploading assessments

• Supporting staff in uploading content and activities to Solent Online Learning

Essential Skills:

• Excellent computing and IT skills

• High level of understanding online platforms

• Evidence of effective communication and team working skills

Essential Criteria

• Be a fully enrolled student member of SSU and normally studying at Level 5 or above

• Receive a supporting statement from your Course Leader or equivalent

• Successful completion of the provided training Working hours

• Working hours by arrangement to support the team during busy periods

• The help desk is staffed 9am – 7pm weekdays and 9.30am - 4.30pm weekends term times

Start Date

• Immediate start for successful candidates


• £8.25 per hour

Location: Southampton, Hampshire

Salary: £8.25 per hour

Posted: 09/11/2018

Closes: 12/11/2018

Contract Type: Jobs on campus

Hours: Part Time, Flexible

About Campus Jobs

Campus Jobs is the University’s student recruitment service for opportunities on campus. There are a great variety of jobs, from administration to manual work, in the library, helping at events, in finance, marketing and media resources.

Please note, if you are a holder of a Tier 4 visa you will have certain conditions and working restrictions attached to your visa. Generally, students studying towards a degree level qualification (NQF6) or above are restricted to a maximum of 20 hours work per week during term time, which is reduced to 10 hours per week for students studying below degree level. Please check your visa for more details. It is a criminal offence to breach the conditions of your visa, and anyone found doing so by UK Visas and Immigration is likely to have their permission to stay in the UK cancelled.

If you are already working elsewhere at the time of starting a Campus Job, please notify your line manager and email immediately.

For more information about working on campus please look on the Solent Portal.