Beauty Ambassador

7 days left

Recruiter
Location
Southampton
Salary
Competitive Salary Dependent on Experience
Posted
29 Aug 2017
Closes
29 Sep 2017
Contract Type
Permanent
Hours
Part Time

The foundation that launched the mineral makeup revolution, Bare Escentuals is more than just a beauty company. Since opening our first boutique in 1976 we’ve always done things differently. With our award-winning brands bareMinerals, Buxom, and MD Formulations, we have an undeniable global presence. We develop, market and sell makeup and skincare through many touch points: online, retail, wholesale partners, spa and QVC. We exist to make a positive difference in women’s lives. We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

The Beauty Ambassador represents the image, products and culture of bareMinerals. The primary responsibility is sales through exceptional customer service, connecting with our customers to build loyal relationships.  You will do this with your knowledge of the products and ability to meet your customer’s individual needs.

The main objective in this role is to be driven and passionate about sharing the love of bareMinerals.

Responsibilities 

  • Achievement of individual targets and key performance indicators (KPIs)
  • Recording of all individual sales accurately on all relevant paperwork
  • Take action to achieve or exceed targets on a daily basis
  • Seek opportunities to increase customer transactions through stepping out and connecting
  • Obtain customer credentials for bareMinerals customer database
  • Offer the “bareMinerals outstanding girlfriend experience” to all our customers
  • Provide welcoming, personal, professional service to all customers at all times
  • Demonstrate products and educate to the customer via half face make unders according to bareMinerals standards.
  • Understand the customer’s expectations and offer appropriate advice  
  • Demonstrate effective communication skills, listen to the customer, ask questions and make the experience interactive
  • Seek opportunities to make an emotional connection with the customer informing them of our services, programmes and philosophies
  • Ensure that each customer leaves with a positive impression of bareMinerals and a date to return for future service, i.e. Makeup Lesson, Skincare Consultation or Girlfriend Party
  • Represent bareMinerals through adhering to the current grooming guidelines through the bare signature look and dress code
  • Resolve any customer complaints with the objective to exceed their expectations and maintain their customer loyalty
  • Develop and build great working relationships with all colleagues to ensure counter goals and targets are achieved
  • Participate in counter activities and events including girlfriend party, new product launches and relevant store group sales driven activity
  • Complete team paperwork as and when required
  • Build rapport and liaise with team manager and store management
  • Clean and replenish display units, tools, hygiene and testers daily, ensuring a high standard of presentation and cleanliness is maintained at all times
  • Brushes must be cleaned in between each customer use and shampooed on a daily basis to ensure a high level of hygiene
  • Diary and time management, i.e. Today’s appointments and Future bookings
  • Testers, tester units and all merchandising to be as per the VM guidelines
  • Ensure all stock is displayed to company VM guidelines
  • Keep stock in a saleable condition through rotation at the counter and stock room
  • Inform management of any stock issues which may affect customer sales or ‘her’ experience and assist with stock counts as required
  • Inform management of any store maintenance or Health and Safety issues which might lead to accidents
  • Adhere to all relevant store security, H&S and compliance procedures
  • Attend bareMinerals training sessions and partnered store mandatory training sessions
  • Complete individual attendance and overtime paperwork prior to sign off

About You

  • A passion for people with the ability to communicate and connect on a professional and personal basis
  • A ‘can do’ attitude
  • Prefer to work in a fast-paced environment
  • Have a flexible work ethic to maintain customer service
  • Target driven with the ability to demonstrate past achievements
  • Demonstrable evidence of using initiative to achieve desired outcomes
  • Excellent interpersonal and communication skills
  • Retail sales experience (Desirable)
  • Cosmetic or beauty industry experience (Desirable)
  • Makeup artistry skills (Desirable)